Customer Success Manager (Public Sector) - Tech / SaaS

📋 Description

• Provide proactive customer service to boost satisfaction.
• Manage renewals for a large portfolio efficiently.
• Maintain account data in Salesforce to inform engagement.
• Collaborate with CX to scale the portfolio using marketing automation.
• Serve as a trusted advisor on onboarding, adoption, retention, and growth.
• Identify churn risks and implement proactive retention measures.

🎯 Requirements

• Strong interpersonal and executive stakeholder communication.
• Excellent negotiation and data-driven prioritization.
• Identify and act on growth opportunities.
• Proficiency in Salesforce and Microsoft Office tools.
• Exceptional program management with analytical mindset.
• Independent worker who thrives in a fast-paced environment.

🎁 Benefits

• Hybrid role with two in-office anchor days weekly.
• Wellbeing and technology allowance.
• Annual flu vaccinations.
• Nearmap subscription.
• Stocked kitchen and snacks.
• In-office lunch Tue/Thu at Sydney CBD.