Customer Success Manager (Public Sector) - Tech / SaaS

📋 Description

• Provide proactive customer service and support to drive customer satisfaction.
• Manage subscription renewals for a large portfolio, ensuring a smooth and efficient process.
• Maintain up-to-date account intelligence in Salesforce and leverage customer data to inform
• Collaborate with the Customer Experience team to develop scalable approaches for managing a large
• Serve as a trusted advisor to customers, guiding them through onboarding, product adoption
• Identify churn risks and implement proactive measures to address them, ensuring high levels of

🎯 Requirements

• 5+ years of experience in customer success, consulting, or technical pre-sales in a SaaS or
• Recent experience managing accounts in the public sector (Preferably LAC).
• Experience owning the end to end renewals cycle.
• Strong interpersonal and communication skills, with the ability to engage and build relationships
• Excellent negotiation and decision-making skills, with a data-driven approach to prioritisation.
• Ability to identify and act on growth opportunities.

🎁 Benefits

• Quarterly wellbeing day off
• Four additional days off annually for your 'YOU' Days
• Wellbeing and technology allowance
• Annual flu vaccinations
• Hybrid flexibility for this role
• Nearmap subscription