Customer Success Manager - Qatar

📋 Description

• Act as main contact for assigned schools and partners
• Build strong, long-term relationships and ensure customer satisfaction and adoption
• Own renewal and expansion for your portfolio
• Understand school budgets and procurement processes
• Conduct monthly check-ins and on-site meetings with schools
• Monitor usage; schedule meetings to improve adoption with solutions like competitions
• Competitions
• Teacher workshops
• Parent workshops
• Identify opportunities to expand usage across grades, departments, or additional products
• Collaborate with Sales/Account teams to support upsell and cross-sell opportunities
• Plan and execute Monthly TRP (Teacher Reward Program)
• Plan and run Ramadan competitions with schools; manage winners
• Organize end-of-year ceremonies: schedules, visits, logistics
• Support schools by arranging meetings with Content and Product teams whenever needed
• Collect feedback from schools and share insights with internal teams

🎯 Requirements

• Experience in customer success or account management
• Strong communication and relationship-building skills
• Proven track record renewing and expanding accounts
• Understand school budgets and procurement processes
• Able to conduct monthly calls and on-site visits
• Collaborate with Sales, Product, Content, and Finance
• Identify upsell and cross-sell opportunities
• Plan and run education programs and events