Customer Success Manager - Quality

📋 Description

• Support 4-6 global customers post-implementation with Veeva Quality apps.
• Act as trusted advisor; own relationships with customer app owners to understand objectives.
• Collaborate with strategy, sales, product, and services to address needs.
• Lead customer meetings to demonstrate value and identify opportunities.
• Provide strategic guidance to optimize Veeva usage and create a customer roadmap.
• Facilitate customer-to-customer and customer-to-Veeva collaboration.

🎯 Requirements

• 7+ years experience in Quality within life sciences.
• Experience with large global pharmaceutical companies.
• Customer-facing consulting experience.
• Experience managing relationships with key decision makers and application owners.
• Willingness to travel up to 25%.

🎁 Benefits

• Based in the EU.
• 7+ years in software or consulting.
• SaaS/cloud experience managing Quality applications.
• Experience with Veeva Vault.
• Medical, dental, vision, and life insurance.
• Flexible PTO and company holidays.
• Retirement programs.
• Maternity and paternity leave.
• Fitness reimbursement.
• 1% charitable giving program.