Manage churn requests, engage with at-risk salons, and explore retention opportunities
Monitor salon usage trends and support re-engagement efforts for inactive accounts
Work closely with Customer Success and Sales teams to provide targeted support
Analyze churn reasons and usage patterns to improve retention strategies
Maintain accurate CRM records and share insights to enhance internal processes

🎯 Requirements

Fluency in German and English (French is a plus)
Outstanding written and verbal communication skills
Adept at working with software platforms
Strong analytical and problem-solving skills
Proven sales experience with focus on customer satisfaction and retention
High energy and motivated

🎁 Benefits

A competitive remuneration package
A dynamic, international, and supportive work environment
Flat hierarchies that promote open communication
The opportunity to be part of a success story and make a tangible impact
Regular company events to foster team bonding

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