Customer Success Manager, RFA

📋 Description

• Leading post-sale engagement, retention, and growth of customers in close collaboration with the
• Supporting account expansion by identifying opportunities, driving business outcomes, and ensuring
• Cultivating relationships with senior executives in various departments, such as business, product
• Evangelizing Stripe's customer success stories, as well as its systems and processes
• Articulating and driving customer use cases, value, and expansion while maintaining a trusted
• Serving as a knowledgeable payments and commerce advisor, educating customers on the benefits of

🎯 Requirements

• 8 years of experience in a client-facing role, managing relationships with large, global
• 8 years of experience executing customer facing activities to drive value and ROI from Billing and
• 8 years of experience collaborating with internal teams to create optimization plans that align
• 8 years of experience monitoring and managing client’s technical experience and engagement
• 8 years of experience working with account teams to identify, track and mitigate clients at risk of
• 4 years of experience billing technical and functional landscape, with a demonstrated understanding

🎁 Benefits

• Equity
• Company bonus or sales commissions/bonuses
• 401(k) plan
• Medical, dental, and vision benefits
• Wellness stipends