Customer Success Manager, Settlement & Notary

📋 Description

• Own the customer relationship and commercial outcome
• Develop the account strategy
• Drive measurable value realization
• Build executive alignment and customer champions
• Lead the customer operating cadence
• Accelerate adoption and utilization

🎯 Requirements

• At least five years of experience in customer success, account management, or related role
• Demonstrated ownership of commercial outcomes
• Track record of driving customer adoption and measurable value
• Experience using customer, product, service, and financial data
• Strong executive communication and business acumen
• Experience developing relationships across complex customer organizations

🎁 Benefits

• Excellent medical, dental, and vision coverage
• 401(k) with up to 4% company match
• 16 weeks of paid parental leave
• Flexible Paid Vacation Time Off + 10 Sick Days for exempt roles
• Generous Accrued Paid Vacation Time Off + 10 sick days for non-exempt roles
• Summer & Winter Break (~1-week each) + 9 Holidays per year