Customer Success Manager, SEUR

📋 Description

• Partner with customers to turn outcomes into actionable objectives
• Know the GitLab platform, best practices, and use cases to guide the customer
• Understand the customer journey and guide future adoption
• Act as the GitLab liaison for questions, issues, or escalations; collaborate with teams
• Own a book of assigned customers; focus on adoption, retention, and growth
• Remain knowledgeable about GitLab releases

🎯 Requirements

• Understanding of Git and typical branching strategies
• Knowledge of software development lifecycle and pipelines
• Understanding of CI/CD and DevSecOps
• Experience in Customer Success or similar
• Ability to define and achieve business outcomes with customers
• Exceptional verbal and written communication

🎁 Benefits

• Benefits to support health, finances, and well-being
• Flexible Paid Time Off
• Equity Compensation and Employee Stock Purchase Plan
• Growth and Development Fund
• Parental Leave