Customer Success Manager, SLED

📋 Description

• Develop and nurture C-Level relationships to align with ROI.
• Drive retention and business value through strategic advisory.
• Lead cross-functional efforts with Sales, Support, Engineering, Product.
• Represent the customer's voice to drive continuous improvement.
• Identify renewal risk and pursue expansion opportunities.
• Guide customers to adopt Okta's capabilities for business impact.

🎯 Requirements

• 3+ years in CS, account mgmt, or consulting with large enterprises.
• Experience with SaaS-based enterprise products.
• Strong relationship mgmt and executive stakeholder development.
• Excellent presentations and communication with C-level executives.
• Strong listening and analytical skills with effective questioning.
• Collaborative, cross-functional team player; security tools a plus.

🎁 Benefits

• Equity and comprehensive benefits (health, dental, vision).
• 401(k) plan and flexible spending accounts.
• Paid leave including PTO and parental leave.
• Immersive onboarding and in-person collaboration.