Manage SMB client relationships; identify opportunities to upsell and cross-sell.
Understand client profiles; use resources to deliver tailored solutions.
Maintain and exceed revenue and upsell targets.
Keep CRM activity records up-to-date.
Develop and document client success stories and case studies.
Review processes to drive client growth and market penetration.

🎯 Requirements

Bachelor’s degree; 3–5 years in cross-border e-commerce or related fields.
Native Mandarin; strong English written and spoken.
Proven ability to manage client relationships, develop business cases and forecast impact.
Strong learning agility; translate drivers into growth.
Data-driven, analytical, organized; perform well under pressure.
Experience with Salesforce or similar CRM.

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