Customer Success Manager, SMB (Greater China)

📋 Description

• Be the primary point of contact for all users on assigned accounts
• Act as trusted partner and advisor to customers throughout their journey with Similarweb
• Identify and mitigate churn risks with proactive retention measures
• Manage and expand long-term customer relationships; secure renewals
• Uncover upsell opportunities during the lifecycle
• Develop deep subject-matter expertise across all Similarweb products

🎯 Requirements

• Fluent in English and Chinese; Cantonese a bonus
• Solid understanding of digital marketing trends
• 3+ years in a client-facing role, SaaS preferred
• Strong relationship-building skills; quick to build trust
• Analytical mindset with ability to identify solutions quickly
• Experience producing high-quality client-facing materials

🎁 Benefits

• Hybrid work arrangement with in-office collaboration
• Competitive compensation and benefits
• Career growth and ongoing learning opportunities
• Regular team outings and happy hours
• Inclusive culture reflecting diverse communities
• Supportive environment for employee ideas and initiative