Customer Success Manager (SMB) (Position located in Singapore)

📋 Description

• Forge relationships with new customers and executives to align objectives
• Develop a consultative onboarding plan to meet customer objectives
• Leverage KnowBe4 assessments to demonstrate value
• Manage onboarding steps: config, training, phishing campaigns
• Coordinate with technical support for complex questions
• Monitor usage, adoption, and customer health metrics

🎯 Requirements

• Associate’s degree or equivalent work experience (preferred)
• Salesforce or other CRM experience
• Excel and Word proficiency
• Gmail and Google Docs proficiency
• Excellent verbal and written communications
• Strong customer service and time management skills

🎁 Benefits

• Company-wide bonuses based on monthly sales targets
• Employee referral bonuses
• Adoption assistance
• Tuition reimbursement
• Certification reimbursement
• Certification completion bonuses