Maintain target clients per strategy; onboard new clients and retain existing.
Manage activation to 3 orders for new clients; handle payments inquiries and approvals.
Provide proactive support to existing clients; quick responses; boost satisfaction.
Collaborate with Marketing and Sales to nurture dormant/high-potential customers.
Coordinate with Ops, Risk, and Compliance; identify risks; drive product improvements.
Use Salesforce to manage KYC/KYB cases; ensure SLA and data accuracy.

🎯 Requirements

Bachelor's degree or above; fluent in English and Chinese.
2+ years in customer service/experience/success; B2B cross-border payments; KYC/KYB preferred.
Strong learning, data analysis, and summarization.
Results-driven with growth mindset; cross-team collaboration.

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