Customer Success Manager, Sr. Manager — Public Sector

📋 Description

• Manage a portfolio of Public Sector customer accounts, serving as the primary post-sale point of
• Build strong relationships with Public Sector stakeholders, program leaders, mission owners
• Lead customer meetings, status updates, workshops, executive briefings, and business reviews that
• Develop tailored success and adoption plans that align Exiger's platform capabilities with each
• Create and maintain repeatable engagement programs, enablement materials, and self-service
• Monitor customer health, platform usage, stakeholder engagement, adoption, satisfaction, and

🎯 Requirements

• Three to five years of experience in Customer Success, Account Management, and Technical Account
• Experience supporting public sector, especially Federal Civilian, the Department of War, or the
• Experience managing customer relationships in a SaaS, GovTech, data, analytics, or
• Demonstrated ability to build trusted relationships with customer stakeholders and executive
• Experience driving customer onboarding, adoption, retention, renewals, or other measurable Customer
• Strong written and verbal communication skills, including the ability to deliver presentations

🎁 Benefits

• Discretionary Time Off with no maximum
• Industry-leading medical, dental, and vision benefits
• Competitive compensation
• 16 weeks of fully paid parental leave
• A flexible hybrid work environment
• Wellness stipends and programming that support your well-being