Customer Success Manager - Strategic (US/Canada)

📋 Description

• Own a named book of ~100 restaurant brands; accountable for success on Owner.
• Be the consultant they don't have; translate data into actions on orders, marketing, SEO.
• Protect and grow revenue; own retention and growth; intervene on churn signals.
• Run business reviews; deliver recurring performance reviews tied to business goals.
• Build the motion; influence playbooks, engagement models, and systems.
• Partner cross-functionally with Sales, Partnerships, Launch, Marketing, SEO, and Product.

🎯 Requirements

• 3+ years in Customer Success or related role in B2B/B2B2C SaaS.
• Experience managing multi-location or high-value accounts.
• A consultative, data-informed approach to recommendations.
• Ability to handle hard conversations with grace.
• Strong prioritization instincts for ~100 accounts.
• Comfort with a fast-moving environment; daily use Salesforce, Notion, Slack, SalesLoft, Sigma.
• Excellent written and verbal communication.

🎁 Benefits

• 100% remote workplace; work from anywhere.
• Comprehensive health coverage.
• Unlimited PTO and additional perks.