Drive retention and growth across the Swedish portfolio, against upsell and retention targets
Run regular, value driven business reviews with key merchants
Build strong relationships with merchants and grow a group of local customer ambassadors
Organise small customer events, in partnership with Sales and Marketing

🎯 Requirements

Native or fluent Swedish and fluent English, and based in Stockholm
A background in e-commerce or payments
A commercial approach to customer success, balancing retention with upsell and comfortable growing
Experience managing a portfolio proactively, staying ahead of issues rather than just reacting to
Comfort meeting customers in person and building relationships face to face

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