Customer Success Manager (Tech Touch)

📋 Description

• Manage relationships with Tech Touch customers using KnowBe4 platform.
• Drive adoption of attack simulation and training capabilities.
• Ensure customer health, renewals, and expansion opportunities.
• Collaborate with Sales, Support, Product for customer success.
• Provide customer feedback to product and internal teams.
• Track metrics and health scores to guide actions.

🎯 Requirements

• Experience in customer success or account management.
• Excellent communication and presentation skills.
• Data-driven with metrics and health scores.
• Familiarity with CRM tools (e.g., Salesforce).
• Bachelor's degree or higher.