Customer Success Manager, Top Accounts

📋 Description

• Enterprise CSM for one of our largest Tech accounts
• Drive AI adoption across Claude API, Claude Code, and Cowork
• Build strategic partnerships with customer executives and stakeholders
• Lead adoption, ROI storytelling, and growth planning with the account team
• Align on business objectives and AI vision to maximize value
• Provide best practices and guidance for safe, scalable usage

🎯 Requirements

• 8+ years in Customer Success, TAM, Solutions Eng, or Strategy Consulting
• Experience with exec-level engagement in large enterprises
• Technical fluency: AI/ML concepts, SDLC, implementation patterns
• Ability to articulate value and ROI for AI products to diverse stakeholders
• Hands-on with AI tooling and Claude-related products
• Proven track record in a matrixed org with multi-unit coordination

🎁 Benefits

• Competitive compensation and benefits
• Optional equity donation matching
• Generous vacation and parental leave
• Flexible working hours
• Office space for collaboration