Customer Success Manager (UK)

📋 Description

• Serve as the main point of contact for clients, addressing their needs and ensuring their
• Develop and maintain strong relationships with stakeholders ranging the C-Level down to technical
• Provide proactive support and guidance to clients, helping them maximize the value of Island.
• Ensuring technical support issues are being managed appropriately from our Support and SE teams.
• Conduct regular check-ins and business reviews with clients to ensure they are on track to meet
• Collaborate with internal teams, including Sales, Research & Development, Marketing and

🎯 Requirements

• Bachelor's degree in Computer Science, Business, or a related field.
• 4-10+ years of proven experience in customer success, account management, service delivery
• Project management including project plans and stakeholder status reporting.
• Understanding of cyber-security principles.
• Strong interpersonal and communication skills, with the ability to build rapport and trust with
• Excellent problem-solving and analytical skills.

🎁 Benefits

• Customer success tools such as Planhat or Gainsight.
• Software development lifecycle management tools such as JIRA.
• Knowledge of network security, end user experience and operational IT processes.
• Familiarity with IT support tools and ticketing systems.
• Able to discuss and demonstrate areas where you have been trained on a technology and applied it to