Customer Success Manager - UK

📋 Description

• Own a portfolio of transport operator accounts, ensuring day-to-day success.
• Build trusted relationships to boost adoption and retention.
• Handle queries and escalations within SLAs to keep volumes low.
• Guide onboarding and ensure timely delivery.
• Train customers via demos and workshops, online or in person.
• Use usage data to spot risks and opportunities, acting early.

🎯 Requirements

• Experience in a customer-facing role with software or tech product.
• Strong relationship-building and customer empathy.
• Ask questions to uncover real problems; listen actively.
• Ability to manage portfolios and prioritise competing priorities.
• Explain technical concepts to non-technical audiences.
• Stay composed under pressure and take ownership of issues.

🎁 Benefits

• 25 days holiday per year plus option to buy another 5 days.
• Private healthcare via AXA, including pre-existing conditions.
• Life insurance and menopause support.
• Remote work: up to 3 months per year from anywhere in the world.
• Training allowance up to £1000 per year and £200 home-office allowance.
• Pension scheme and cycle-to-work scheme.