Customer Success Manager - UK&I

📋 Description

• Nurture and expand opportunities across the customer base
• Advise customers on processes to maximise Pleo value
• Own the adoption journey post-onboarding
• Collaborate across teams to improve the customer experience
• Manage day-to-day relationships and prevent churn
• Bridge customer feedback to product for improvements

🎯 Requirements

• Prior experience in account management or CS roles
• Strong relationship building and proactive problem solving
• Fluent in English
• Comfortable in a fast-paced, high-volume environment
• Customer-centric with empathy and teamwork

🎁 Benefits

• Your own Pleo card
• Catered lunch or lunch allowance
• Comprehensive private healthcare
• 25 holidays plus public holidays
• Hybrid and fully remote options
• Option to buy 5 extra holidays via salary sacrifice