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8 days ago
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Related skills

slack salesforce saas zoom google workspace

📋 Description

  • Facilitate the transition out of implementation to go-live
  • Manage a portfolio of clients with high satisfaction
  • Create a plan to ensure client success
  • Conduct regular meetings with clients with product recommendations
  • Provide best-practice recommendations and expert-level support
  • Proactively monitor health of client portfolio and manage escalations

🎯 Requirements

  • 3-6 years in Mid-Market/Enterprise SaaS Customer Success
  • Zendesk and Salesforce experience a plus
  • Proficient with macOS; comfortable with Slack, Google Workspace, Zoom
  • Remote, anywhere in the US

🎁 Benefits

  • 100% remote company with globally distributed team
  • Open-source focus and active developer community
  • Compensation transparency with published ranges
  • Inclusive, diverse, remote-friendly culture
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