Customer Success Manager | US

📋 Description

• Own a portfolio of n8n enterprise customers across onboarding, adoption, and renewal.
• Lead kickoffs, success planning, executive reviews, adoption reviews, and renewals.
• Drive onboarding and enablement across technical and business audiences to accelerate value.
• Establish a strong operating cadence using data and adoption insights to guide priorities.
• Monitor customer health and product usage signals, identify risks, and escalate as needed.
• Quantify business value and ROI, communicating outcomes to stakeholders.

🎯 Requirements

• Enterprise SaaS experience with end-to-end post-sales management.
• Value and outcomes mindset with ability to translate usage into ROI.
• Technical fluency with APIs, integrations, authentication, environments, and automation.
• Commercial acumen with renewals and expansion experience.
• Operational rigor and ability to manage priorities and follow through.
• Clear, high-trust communication and cross-functional leadership.

🎁 Benefits

• Competitive compensation
• Equity ownership
• Remote-first with Europe and US flexibility
• Health and wellness benefits
• Career growth budget for courses and development
• AI enablement and unlimited AI budget