Customer Success Manager - US (pooled)

📋 Description

• Onboard smoothly and guide API/CRM integrations.
• Drive retention and growth with scalable service.
• Lead onboarding sessions: launch plans, training, setup.
• Drive product adoption with tailored consultations and training.
• Promote self-serve resources: help center, webinars.
• Use data from Planhat, Salesforce, and Gong to monitor engagement.

🎯 Requirements

• 2-3 years SaaS customer success experience.
• Strong communicator with customer focus.
• Agile, adaptable; able to handle multiple priorities.
• AI-forward: leverage AI tools to synthesize data and automate tasks.
• Discovery and value-based solution mindset.
• Collaborative, cross-functional; strong English; other languages encouraged.

🎁 Benefits

• Stock options or annual bonuses.
• Medical, dental, vision, disability, life insurance.
• FSA and 401k plans.
• 13.34+ PTO hours per month and 6 self-care days.
• Birthday PTO and 10 company holidays.