Customer Success Manager- West

📋 Description

• Manage all aspects of internal/client support for Anteriad products including content syndication
• Act as primary resource for customers, Sales Directors, and Operations team on account details
• Work in tandem with India and US Operations teams to offer true customer support and insights
• Identify and escalate situations requiring urgent attention from customer and internal inquiries
• Develop strategies with sales to help customers achieve greater success and grow investments
• Utilize Salesforce and Qlik, as well as proprietary platforms for daily work

🎯 Requirements

• 5+ years of related experience in providing support, preferably in demand generation and/or direct
• Experience with database products and services is essential
• Strong oral and written communication skills
• Ability to articulate in a courteous manner
• Independence: ability to work without constant direction or supervision
• Self-starter with strong work ethic

🎁 Benefits

• Comprehensive medical (choice of 3 plans), dental and vision coverage
• Company paid short-term disability, long term disability and life insurance
• Optional supplemental life, accident and critical illness insurance plans
• 401K with company match
• Flexible PTO and generous holiday schedule
• Fully paid primary caregiver leave (12 weeks) and parental bonding leave (2 weeks)