Customer Success Manager (West - Southern California)

📋 Description

• Own end-to-end success of districts from onboarding through renewal
• Proactively identify growth opportunities within districts for upsell
• Create pricing proposals using historical customer data
• Develop expertise in BrainPOP's products to support educators
• Serve as primary relationship manager through onboarding and implementation
• Maintain ongoing communication with district leaders to foster BrainPOP utilization and address challenges

🎯 Requirements

• 5+ years in enterprise software sales or K-12 account mgmt
• Identifies value opportunities and advocates partner needs
• Knowledge of K-12 curriculum standards and trends
• Experience with software implementations in K-12
• Salesforce CRM experience; forecasting and reporting
• Strong project and time management for growth

🎁 Benefits

• Hybrid work environment with remote flexibility
• In-person collaboration at NYC HQ or other offices
• Travel for on-site engagements, conferences, and events
• Collaborative culture that values educators and learning