Customer Success Officer (Freelance) - Philippines

📋 Description

• Build strong relationships with users and understand their goals.
• Provide proactive support to maximize value from products and services.
• Conduct regular check-ins to assess satisfaction and improvements.
• Collaborate with cross-functional teams to resolve issues quickly.
• Identify upsell and cross-sell opportunities within the user base.
• Maintain accurate user records in the CRM.

🎯 Requirements

• Proven experience as Customer Success Officer or similar role.
• Excellent communication and interpersonal skills.
• Strong problem-solving and analytical abilities.
• Ability to multitask and manage multiple relationships.
• Familiarity with CRM software and CS tools.
• Self-motivated, proactive, and able to work independently.
• Flexible to adapt to changing priorities in fast-paced environment.
• Fluent in Tagalog and English (oral and written).

🎁 Benefits

• Submit resume and portfolio (optional).
• Applications processed Mon–Fri.
• Email confirmation about application status.