Customer Success Onboarding Specialist (12 Month Contract)

📋 Description

• Facilitate onboarding for SMB customers with hands-on support.
• Lead onboarding calls, sessions and training workshops.
• Document objectives and create onboarding plans with senior CSMs.
• Monitor onboarding progress and customer health in the first 60 days.
• Proactively engage customers to drive usage and resolve issues.
• Track onboarding metrics and maintain progress in CRM systems.

🎯 Requirements

• English and Italian fluency required.
• Bachelor's degree or equivalent experience.
• 1–2 years in Customer Success or related role.
• Familiarity with B2B SaaS or IoT is a plus.
• Strong communication and presentation skills.
• Ability to follow structured playbooks.

🎁 Benefits

• Hybrid work model.
• Great benefits and inclusive culture.
• Opportunities for growth and learning.
• Team collaboration across geographies.