Customer Success Onboarding Specialist (12 Month Contract)

📋 Description

• Onboard SMB customers in their first 60 days.
• Deliver product training and best-practice guidance.
• Lead onboarding calls, sessions, and workshops.
• Document objectives and onboarding plans with senior CSMs.
• Build relationships and set foundation for ongoing engagement.
• Track onboarding progress and escalate risks.

🎯 Requirements

• Fluent in English and Dutch (spoken and written).
• Bachelor's degree or equivalent practical experience.
• 1-2 years in Customer Success, onboarding, or similar.
• Strong communication, listening, and presentation skills.
• Familiar with B2B SaaS, IoT, or tech products.
• Ability to follow structured playbooks and multi-task.

🎁 Benefits

• Flexible hybrid working model.
• Great benefits and inclusive culture.
• Disability accommodations available.
• Growth opportunities in CX and learning.
• Online social events and collaboration tools.