Customer Success Operations Manager

📋 Description

• Partner with CS leadership to set direction and keep the org running on a predictable cadence
• Partner with CS leadership on planning, territory design, and segmentation strategy
• Collaborate with the Data & Analytics team on annual target setting and capacity modeling
• Lead annual and quarterly planning for CS priorities and operational initiatives
• Build and run operating rhythms, including QBRs, forecast and business reviews, and planning cycles
• Shape how the team engages with customers across the full lifecycle

🎯 Requirements

• 5-8 years of Operations experience in Customer Success, Revenue Operations, or Business Operations
• Proven experience designing and implementing CS systems, workflows, and success metrics, and
• Deep understanding of customer lifecycle management and CS platforms (e.g., Gainsight, Totango
• Strong analytical and strategic thinking skills; comfortable translating data into insights and
• Experience designing team and individual targets and incentive compensation plans
• Exceptional communication and stakeholder management abilities

🎁 Benefits

• Competitive compensation package (Highly competitive base salary, equity package, and comprehensive
• Generous time off and parental leave policies
• High-end equipment to do your work in the best conditions
• Hybrid work in Paris office