Customer Success Operations Manager

📋 Description

• Serve as operational owner for Customer Success business systems including Salesforce, Churn Zero
• Partner with CS leadership, Revenue Operations, Product, IT to improve system functionality
• Design, document, maintain, and improve Customer Success workflows and operational processes
• Create and maintain SOPs, process maps, work instructions, job aids, and reference documentation
• Support lifecycle programs: onboarding, adoption, risk management, renewals, expansion workflows
• Maintain operational dashboards and reports that support process visibility, data quality, system

🎯 Requirements

• Bachelor's degree in business administration, Operations, Information Systems, or related field or
• 4+ years of experience in Customer Success Operations, Business Operations, Revenue Operations
• Hands-on experience supporting, administering, or optimizing business systems (Salesforce, Churn
• Experience documenting and improving business processes, workflows, SOPs, and operational procedures
• Strong project management, stakeholder management, organizational, and written and oral
• Ability to identify operational issues and drive improvements

🎁 Benefits

• A fun, fast-paced work environment
• Responsible PTO Plan that meets or exceeds state and local medical and family leave laws
• 11 paid holidays
• Medical, Dental and Vision insurance
• Company-paid Group Life Insurance, Short- and Long-Term Disability
• 401(k) with company match