Abnormal Security

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Abnormal Security

Customer Success Operations Manager

Added

1 minute ago

Location

🌍 North America

Type

Full time

Salary

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Related skills

salesforce tableau asana smartsheet gainsight

📋 Description

Optimize and standardize processes to boost customer satisfaction.
Equip teams with tools, visibility, and processes to enable success.
Train and support standardized tool usage for efficiency.
Track KPIs, analyze data, and share insights on trends.
Collaborate cross-functionally to resolve operational challenges.

🎯 Requirements

5+ years in Customer Operations supporting a CS team at SaaS.
Salesforce Suite expertise (CRM, Customer 360, Service Cloud, Communities).
Advanced analytics with Google Sheets/Excel/Sigma/Tableau/Databricks.
Deep knowledge of CS tools like Gainsight.
Experience with Gong, Pendo, TaskRay, Smartsheet, Asana.
Hands-on AI workflows (Glean/Claude) to automate processes.

🎁 Benefits

Competitive compensation with bonus, equity, and comprehensive benefits.
Remote-friendly environment and strong cross-functional collaboration.
Inclusive, equal-opportunity employer with supportive culture.

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