Customer Success Operations Manager

📋 Description

• Partner with Global Ops to enforce global standards and prevent regional drift.
• Govern the CX operating rhythm; ensure cadences run with high data quality.
• Own the AMER CS Management System; translate strategy to regional execution.
• Drive cross-functional handoffs across Sales, Renewals, Support, PS, and CS.
• Maintain end-to-end visibility of the customer lifecycle across stages.
• Lead MB/R QBRs for regional/global stakeholders with a metrics narrative.

🎯 Requirements

• 7+ years in GTM/CS ops in SaaS/Enterprise.
• Salesforce expert; Gainsight a plus.
• Strong analytical skills with data visualization and reporting.
• Deep understanding of the customer journey and software lifecycle.
• Proficient with AI tools to boost ops efficiency.
• Outstanding collaboration and cross-functional communication.

🎁 Benefits

• Immersive, in-person onboarding to accelerate impact.
• Total Rewards: equity, bonus, health/dental/vision, RRSP match.
• Supporting Your Well-Being
• Driving Social Impact
• Developing Talent and Fostering Community