Own post-sales data and insights: churn, expansions, health metrics, dashboards.
Build dashboards and exec reporting for QBRs, offsites, and boards.
Translate large datasets into actionable CS insights.
Maintain data accuracy across Salesforce, BI tools (Looker/Omni), Vitally.
Translate business requirements into technical specs for Data/BI teams.

🎯 Requirements

3-5 years in Customer Success Ops, Revenue Ops, or SaaS ops.
Strong Excel/Google Sheets proficiency.
Basic SQL.
Salesforce; BI tools (Looker/Omni); CS tools (Vitally, Gainsight).
Experience managing post-sales analytics (retention, churn, expansions).
Experience implementing CS tooling and data integrations; AI tooling helpful.

🎁 Benefits

High trust in your ideas and execution.
Opportunity to collaborate with talented teammates.
Make an immediate impact on customer workplace experiences.
Support for personal and professional growth.
High visibility; work with CS leadership and cross-functional teams.

Apply on employer's website

This employer gathers applications via their own applicant tracking system.

You will be redirected to an external application form.

Share job

Meet JobCopilot: Your Personal AI Job Hunter

Automatically Apply to Operations Jobs. Just set your preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.

Activate JobCopilot