Customer Success Operations Manager, EMEA

📋 Description

• Partner with Global Operations to ensure global standards and regional growth.
• Govern CX operating rhythm; ensure cadences with high data quality.
• Own the EMEA Customer First Management System; align strategy regionally.
• Enable cross-functional handoffs across Sales, Renewals, Support, PS, and CS.
• Maintain lifecycle visibility from Purchase to Renew/Expand.
• Lead executive reviews and scale the CX organization.

🎯 Requirements

• GTM/CS/Rev Ops experience in SaaS/Enterprise.
• Strong analytical and quantitative skills; data-driven decisions.
• Deep understanding of end-to-end customer journey and lifecycle.
• CRM/CS platforms expertise (Salesforce, Gainsight) and data viz tools.
• Collaborative, cross-functional partner with strong communication.
• Growth mindset with change management in high-growth settings.

🎁 Benefits

• Supporting Your Well-Being
• Driving Social Impact
• Developing Talent and Fostering Connection + Community