Customer Success & Operations Manager (Public Markets)

📋 Description

• Own the Net Revenue Retention (NRR) of a book exclusively containing listed customers
• Own the operational relationship with our broker and nominee partners; facilitate share transfers
• Guide existing customers through successful IPOs
• Conduct Executive Business Reviews (EBRs) with key stakeholders at public companies
• Own Ledgy's payments and settlement operations, ensuring that current processes are scaled to meet
• Work closely with the Product Development team to reflect the voice of the customer and ensure

🎯 Requirements

• 4 years+ experience in the public share plans industry
• Strong relationship management skills
• Managed the NRR for a book of business that is >£2 million in annual revenue, or have managed
• Want to join a fast-paced startup that is growing at >60% year on year
• Advantageous but not required: Hold a CEP or ICSA qualification

🎁 Benefits

• Recharge and re-energize with flexible working hours, 25 days of vacation, and up to 40 days of
• Generous yearly learning & development budget
• Competitive salary + benefits + equity
• Hybrid work model of 2 days in the office per week for candidates based in London or Zurich