Customer Success Operations Manager - Spanish Language Expert

📋 Description

• Provide day-to-day operational and technical support for publisher clients across Spain.
• Explain technical concepts to Spanish and English speakers.
• Support publisher onboarding and implementation using defined processes and best practices.
• Analyze reports to identify performance trends and simple anomalies.
• Translate data into clear, actionable insights for clients and internal teams.
• Stay up to date with PubMatic’s evolving products and adtech ecosystem changes.

🎯 Requirements

• 1-2 years experience; fluent in Spanish (written and spoken).
• Strong English communication for global teams.
• Basic understanding of digital advertising or publisher monetization concepts.
• Bachelor’s degree in CS/IT or equivalent.
• Familiarity with header bidding, OpenRTB, or SSPs (hands-on not required).
• Excel and data analysis; BI tools a plus; learn Salesforce/JIRA/Zendesk.

🎁 Benefits

• Hybrid work schedule: 3 days in office, 2 remote.
• Healthcare, parental leave, broadband reimbursement.
• Onsite snacks and lunches when in office.
• Equal opportunity employer; inclusive culture.
• Learning and growth opportunities.
• Supportive, collaborative team environment.