Customer Success Operations Specialist

📋 Description

• Own the governance calendar for all Missions customer accounts, planned a quarter ahead and sized
• Prepare, run and document the recurring forums: monthly Customer Pulse review, Operational and
• Feed Customer Success input into existing forums (PMO Steering Group, sales pipeline, go-live
• Coordinate customer reviews with local Program Managers, Customer Success Managers, local ICEYE
• Own the action, risk and decision registers; chase open actions and escalate overdue items early
• Keep the Customer Dashboard, one-page Account Briefs and portfolio reporting current

🎯 Requirements

• Hands-on experience in business operations, PMO, customer success operations or program
• Proven experience running a governance or operating rhythm across many stakeholders, functions and
• Strong follow-through: track actions to closure without being prompted, while keeping strong
• Excellent written English for agendas, pre-reads, minutes and executive summaries
• Confidence building and maintaining dashboards and reports in Google Sheets or Excel, Jira
• Discretion with sensitive customer information

🎁 Benefits

• Health and wellbeing support
• Continuous professional development and training opportunities
• Collaborative culture
• Global scale-up environment with ownership from day one