Customer Success Operations Specialist

📋 Description

• Handle L1 support through our support interface, resolving product and account questions quickly
• Take on L2 support for issues that need deeper investigation, reproducing the problem, identifying
• Troubleshoot platform and data issues, including data export errors, ingestion failures, and
• Support data integration projects for customers from initial request through configuration
• Help customers interpret the data they receive and apply it to their reporting, campaign, and
• Run onboarding and training sessions for new customers, covering account setup and day-to-day use

🎯 Requirements

• 2-4 years of related experience and a bachelor's degree, or equivalent practical experience.
• Experience in SaaS customer support, customer operations, technical support, or client services
• Comfortable working with data day to day, including spreadsheets, pivot tables, and sanity-checking
• Exposure to data integrations, ETL or ingestion processes, or API-based data exports, or a clear
• Working knowledge of SQL, or familiarity with data warehouses such as BigQuery, is a plus.
• Familiarity with support tooling such as Intercom or Zendesk, and with reporting tools such as

🎁 Benefits

• Competitive Salary
• Remote Work Options with Hybrid Flexibility and Home Office Set-Up Stipend
• Coworking Office Subscription for Collaborative Spaces
• Health, Dental, and Life Insurance Coverage*
• Open Vacation Policy and Flexible Holiday Schedule to Suit Your Needs
• Paid Parental Leave to Support Quality Time with Your Loved Ones