Customer Success Ops Manager

📋 Description

• Own CS systems, processes, and data to scale CS/AM.
• Turn fragmented tooling into a connected, insight-driven engine.
• Design low-touch CS models with AI and automation tooling.
• Collaborate with RevOps, Marketing Ops, and Commercial Platform Exec.
• Systems-thinking role focused on data integration with GRR/NRR impact.
• Cross-functional alignment across CS, RevOps, and GTM.

🎯 Requirements

• 3+ years in CS Ops, RevOps, or Customer Ops in a B2B SaaS business.
• Hands-on experience with Planhat, Gainsight, or a comparable CS platform.
• Proven data integration across Salesforce, Pendo, Mixpanel for unified views.
• Experience moving CS from high-touch to low-touch with tooling and segmentation.
• Analytical with knowledge of CS metrics and dashboards for leadership.
• AI and automation tooling experience (e.g., Zapier/Make) and evaluation.

🎁 Benefits

• Remote-First: 52% fully remote, with 3 geohubs (London, Austin, Sydney).
• Stock Options: Employees share rewards as we grow.
• Home Office Stipend: $200 for remote setup.
• Trust-Based Vacation: Take time off as needed.
• Birthday Day Off: Celebrate your special day.
• Flexible Work: Work how you do your best, with autonomy over your day.