Customer Success Partner

📋 Description

• Serve as the primary strategic partner for complex agency organizations, owning value realization
• Advise agencies on scaling influencer programs across clients, balancing standardization with
• Build deep, multi-threaded stakeholder relationships across strategy, activation, analytics, and
• Drive strategic business reviews, maturity assessments, and growth planning sessions that map
• Partner with Strategic Insights Managers to deliver off-platform analysis and strategic
• Use data to proactively identify opportunities and risks, influence adoption, and support

🎯 Requirements

• Passionate and knowledgeable about influencer marketing, creator content, and the future of digital
• 2+ years in a strategic, customer-facing role (CSM, Strategy, Client Services, or Account
• Deep understanding of agency structures, incentives, and challenges.
• Skilled at leading senior-level and executive conversations.
• Comfortable acting as a strategic extension of an agency team.
• Highly organized, self-directed, and capable of managing a dynamic book of business.

🎁 Benefits

• People: work with talented, collaborative, and friendly people.
• Guidance: utilize learning platform for training and tools.
• Surprise meal stipends.
• Work/life harmony: 15 days vacation, floating and set holidays, wellness allowance, and paid
• Whole Health Package: medical, dental, vision, life, disability insurance, and more.
• Savings: a 401k (USA) plan.