Customer Success Partner - German Speaking

📋 Description

• Serve as primary contact and customer advocate for assigned portfolio.
• Build trusted relationships with stakeholders; translate goals into success plans.
• Lead QBRs and EBRs; cover performance, adoption, ROI, priorities.
• Represent Voice of the Customer with Product, Ops, Compliance.
• Monitor usage, health metrics, renewal, and expansion opportunities.
• Collaborate across regions to deliver a unified customer experience.

🎯 Requirements

• Proven experience in Customer Success, AM or similar role (B2B).
• Strong commercial acumen; renewal and growth focus.
• Fluency in German and English with excellent communication.
• Ability to engage with senior stakeholders and manage complex accounts.
• Experience developing account strategies and renewal plans.
• Familiarity with Salesforce or CRM platforms.

🎁 Benefits

• Full-time, permanent employment.
• Fully remote position within Europe.
• Opportunity to manage diverse B2B portfolio and build relationships.
• Impactful role influencing retention and growth.
• International, cross-functional environment.
• Data-driven products, analytics, and BI exposure.