Customer Success & Product Manager

📋 Description

• Respond to customer inquiries and requests quickly and professionally, removing blockers that may
• Own customer requests from initial inquiry through resolution, ensuring clear follow-through and
• Build strong relationships with customers and develop a deep understanding of their businesses
• Proactively identify opportunities to improve customer adoption, engagement, and satisfaction.
• Help customers understand and maximize the capabilities of the platform.
• Identify opportunities to expand customer usage and recommend higher-tier plans or additional

🎯 Requirements

• High ownership: You take responsibility for outcomes rather than waiting to be told what to do.
• Customer obsessed: You genuinely care about solving customer problems and making customers
• Highly detail-oriented: You catch small issues before they become larger problems.
• Technically curious: You don't need to be a software engineer, but you should be comfortable
• Fast learner: You can quickly learn a new product, understand how it works, and figure out how to
• Resourceful: You are comfortable operating with limited guidance and finding answers independently.