Customer Success & Product Manager

📋 Description

• Respond to customer inquiries and requests quickly and professionally, removing blockers that may
• Own customer requests from initial inquiry through resolution, ensuring clear follow-through and
• Build strong relationships with customers and develop a deep understanding of their businesses
• Proactively identify opportunities to improve customer adoption, engagement, and satisfaction.
• Help customers understand and maximize the capabilities of the platform.
• Identify opportunities to expand customer usage and recommend higher-tier plans or additional

🎯 Requirements

• Bachelor's degree in Computer Science, Information Technology, Software Engineering, Computer
• 2+ years of experience in Customer Success, Account Management, Solutions Consulting, Product
• Experience working with SaaS or technology products, preferably in a fast-growing or startup
• Strong written and verbal communication skills, with the ability to communicate effectively with
• Demonstrated ability to own customer issues from start to finish, including identifying the
• Highly organized and detail-oriented, with strong follow-up and project management skills.