Respond to customer inquiries and requests quickly and professionally
Own customer requests from initial inquiry through resolution
Build strong relationships with customers and develop a deep understanding of their businesses
Proactively identify opportunities to improve customer adoption, engagement, and satisfaction
Help customers understand and maximize the capabilities of the platform
Identify opportunities to expand customer usage and recommend higher-tier plans or additional

🎯 Requirements

2+ years of experience in Customer Success, Account Management, Solutions Consulting, Product
Experience working with SaaS or technology products
Strong written and verbal communication skills
Demonstrated ability to own customer issues from start to finish
Highly organized and detail-oriented
Strong problem-solving and analytical skills

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