Customer Success Program Manager

📋 Description

• Manage the successful onboarding process for selected Intuitive customers by ensuring they are
• Become an expert of the Intuitive Ecosystem offerings and services so as to provide relevant
• Ensure cross-functional collaboration for proactive support of the Tier 1 Accounts through
• Monitor outcomes to ensure long-term success for our customers and prevent potential bottlenecks
• Serve as an advocate, championing customer needs and collaborating with internal teams to ensure
• Support customers to reach key milestones and business outcomes by monitoring program utilization

🎯 Requirements

• Bachelor’s degree or relevant work experience is required.
• 5-10 yrs. of experience in account management, sales, marketing or a similar Customer Success role
• Natural ability to build strong relationships, maintain a positive attitude and has the ability to
• Project Management and Process Improvement skills.
• Comfortable working within a matrix environment and influence management.
• Demonstrated ability to work cross-functionally.