Customer Success Program Manager - Scale Team

📋 Description

• Drive value, adoption and sponsorship across a customer portfolio.
• Establish Centres of Excellence and coach customers on value journeys.
• Manage strategic partners to improve account health and outcomes.
• Lead 1:N programs (webinars, cohorts, value sprints) at scale.
• Build trust with stakeholders across diverse industries.
• Use AI-driven tools to monitor health and renewals.

🎯 Requirements

• 3-5 years of programmatic execution post-sales journeys.
• Broad industry/domain expertise with cross-pollination.
• Native-level German proficiency.
• AI fluency; experience with copilots and intelligent agents.
• Strong stakeholder management across technical and executive teams.
• Scaled engagement experience (webinars, cohorts, enablement).

🎁 Benefits

• Pioneer Innovation in AI-driven process mining.
• Ownership from Day 1 with RSUs and refresh grants.
• Generous parental leave and wellbeing programs.
• Flexible hybrid work with remote focus and office collaboration.
• Growth via 70-20-10 learning, mentoring and platforms.
• Global Inclusion, Sustainability and Wellness initiatives.