Customer Success Public Sector

📋 Description

• Pitch platform benefits and demo to drive user independence.
• Anticipate project completion and support renewals.
• Manage quotes, billing, and timesheet validation.
• Be the go-to person for client requests; own delivery and NPS.
• Educate clients on PO upload/consumption for invoicing.
• Apply contract and SLA expertise to meet client needs.

🎯 Requirements

• Strong background in managing complex client relationships and customer experience.
• Commercial acumen with renewals, SLAs, and pipeline management.
• Advanced proficiency in Google Sheets, Notion, Looker, and AI apps.
• Native or professional English; able to train others and demo.

🎁 Benefits

• Onboarding week in Paris office.
• Stock options for all Malters.
• Lunch vouchers: €9/day.
• Transportation: 50% reimbursement.
• Healthcare insurance coverage.
• Malt sabbatical: 1 month after 3 years.