Respond to inbound customer calls in a prompt manner
Resolve service problems by clarifying the customer's complaint, determining the cause of the
Analyze customer contract, invoices, or billing related issues to identify necessary action to
Track activity in Salesforce and accurately logs outcomes of customer discussions
Process customer account or billing adjustments
Consistently meet or exceed time to resolution targets

🎯 Requirements

1+ years' experience with customer success, or inside sales preferably for the financial industry
Self-motivation with a proven ability to perform well under pressure to meet goals and deadlines
Excellent written and verbal English communication, along with strong listening, influencing, and
High-reaching, tenacious and results driven
Validated ability to work both independently and in a group environment
Excellent organization, documentation, and time management skills

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