Customer Success Representative

📋 Description

• In this role, you will manage and process customer orders, respond to inquiries, and coordinate
• You will maintain high standards for service quality, documentation, and compliance while
• Respond promptly and professionally to inquiries regarding pricing, availability, order status, and
• Act as the internal voice of the customer and ensure needs are communicated clearly across
• Process customer orders and ensure specifications, pricing, product details, and delivery
• Direct customer requests to the appropriate internal teams and track follow‑up.

🎯 Requirements

• Minimum 1 year of experience in customer service or a related field, ideally in biotechnology or
• Experience with ERP systems (Salesforce preferred)
• Strong computer literacy, especially with Microsoft Word, Excel, and PowerPoint
• Effective time‑management and organizational skills
• Excellent English written and verbal communication abilities
• Intermediate Danish (B1/B2) is required